Because of our thorough consultation process, there are no refunds of services for any reason.
Please arrive 15 minutes prior to your appointment time to ensure you receive your full service. Arrivals 15 minutes or later after appointment time are subject to cancellation (see late arrivals/cancellations policy below for details).
If you are running late, please understand that every effort will be made to deliver the service that is booked. However, appointments may need to be rescheduled or shortened if you are more than 15 minutes late for your scheduled appointment time. This will be considered a late cancellation and charges will apply.
Within 24 hours of your appointment, any change of date or cancellation will result in a 50% charge of the total services booked.
No calls/no-shows on the scheduled day will result in a charge equal to 100% of the services booked.
We require a credit card from all of our clients prior to booking any appointment. Your card will only be charged in the event of a change to, or cancellation of, your appointment within a 24-hour window or a no call/no-show on the day of your appointment.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and understand exactly what our guests are expecting. During the consultation, we encourage guests to voice any issues, concerns, allergies or medical conditions. We are here for you and want you to be 100% satisfied. Before the service is performed, stylists will discuss the process as well as the products that will be used. Once the service is complete, stylists will also offer product recommendations and suggestions for routine maintenance. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand that some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests and staff, to allow us to give each guest our undivided attention, and due to limited space, only the person receiving the service is permitted in the service area. We provide additional seating for a limited number of friends/family or guests.
In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
Cell Phones and Electronic Devices:
We kindly request that phones and two-way communication devices be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. We also ask that guests use headphones while on a phone call or listening to any other audio from an electronic device.
Miscellaneous and Payments:
Salon Diversions is not responsible for lost or stolen items or items left behind.
Visa, MasterCard, American Express and Discover, and cash are all accepted methods of payment.